Every day, thousands of customers add to cart and walk away. We’re building an AI voicebot-led engine to win them back, and we need a sales leader to run it.

About the Role

We are looking for a sales-oriented Manager to own the cart abandonment (CABN) process and scale AI voicebot-led outbound commerce. You will drive GMV and conversion through partner-led presales operations, cohort-based customer strategy and VAS cross-sell, working closely with Business, Product, Analytics and Tech.

What you’ll do

- Own CABN outcomes: GMV, revenue and conversion
- Manage vendor-led sales operations, including partner governance and performance reviews
- Build cohort-based customer strategies and turn insights into measurable GMV
- Drive cross-sell and upsell of value-added services (VAS)




- Scale AI voicebot and conversational AI outbound campaigns with Product and Tech
- Lead and develop a team, and align Business, Product, Analytics and Tech stakeholders

What you bring

- 5–8 years in sales, presales, telesales, e-commerce, BFSI or contact center ops (sales background is a must)
- 2+ years as a people manager
- Proven experience managing outsourced/vendor-led sales operations
- Demonstrated ownership of GMV/revenue and conversion metrics
- Graduate in any discipline
- Preferred to have: voicebot/conversational AI, e-commerce or cart recovery exposure

📌 Manager - CX (Bengaluru)
🏢 Flipkart
📍 Bengaluru