Designation: Management Trainee/Assistant Manager/ Deputy Manager – Customer Service Unit

Experience: 0 – 5 years

Reports: Deputy General Manager – Customer Service Unit

Education Requirements: Any PG

Work Location: Head Office, Chennai

· Interaction with multiple stakeholders , get buy in on communication plan with Communications Head.

· Understand various communication channels , the vendor processes , liaison with corporate communication and IT, to ensure timely communication to end customers

· Record , report communications by channel , work with IT to build these dashboards.

· Ensure our messages stand for the intended purpose, are addressed to the correct segment and are clearly understood by user

· Create SOPs and process notes , prepare communication budget by channel for next FY.

· Review process owner storyboards and help design communication messaging in line with proposed customer Journey.

· Work closely with IT, DD to design, test communication as per customer journey , for providing Sundaram Experience

· Optimize communications by channel to minimize costs , measure and publish return on investments





· Ability to discuss with senior stakeholders in IT, with Area Heads/ZH, Analytics, Business owners/ Process Owners, Call Centre, legal in vetting of communication plan.

· Create road maps on communication changes in line with changing regulatory environment and customer feedback /complaints.

· Record regulatory changes , its downstream impact in our processes and systems , discuss with seniors.

· Conduct dipstick surveys with both customers and front end staff to get pulse of customer experience, to course correct communications along with DD team.

Skills Required:

· Background in corporate communication or campaign management or customer experience teams preferred

· Valuable English written and verbal skills

· Excellent eye for detail, ability to multitask , and work under deadlines

· Ability to manage, influence senior management expectations on Customer communications

· Analytical and problem solving skills

· Familiarity with CRM software, good knowledge of Excel, and project management skills

📌 Management Trainee/Assistant Manager/ Deputy Manager – Customer Service Unit (Chennai)
🏢 Sundaram Finance
📍 Chennai