We are looking for a Supply Chain & Logistics Executive responsible for managing and tracking customer orders from the time they are processed until they are successfully delivered. The candidate will handle orders from the company's D2C website as well as various marketplaces.
Key Responsibilities
- Track orders from processing and dispatch to final customer delivery.
- Manage order fulfilment across the D2C website, Amazon, Flipkart, FirstCry and other marketplaces.
- Coordinate with warehouse teams and courier partners to ensure timely dispatch and delivery.
- Monitor daily orders, pending dispatches and delivery status.
- Track delayed, stuck, lost or damaged shipments and resolve issues.
- Handle logistics-related customer complaints and escalations.
- Manage customer returns and replacement shipments.
- Coordinate inventory availability and stock movement with the warehouse team.
- Monitor courier partner performance and ensure smooth delivery operations.
- Prepare daily and weekly reports on orders, dispatches and deliveries.
Skills & Requirements
- 2–5 years of experience in supply chain, logistics or e-commerce operations.
- Candidates from the FMCG industry will be preferred.
- Experience handling D2C and marketplace orders.
- Good understanding of courier partners, shipping and order fulfilment processes.
- Knowledge of inventory management, shipment tracking, returns and replacements.
- Good coordination and problem-solving skills.
- Proficiency in Excel and Google Sheets.
Key Expectation The candidate should take complete ownership of every order, from processing to final delivery, ensuring timely dispatch, proper tracking and a smooth customer experience. Pay: ₹20,000.00 - ₹55,000.00 per month