We are looking for a proactive, persistent, and detail-oriented Logistics Operations & Escalation Executive to manage and resolve customer queries regarding delayed shipments. In this role, your primary responsibility will be tracking, escalating, and following up on delayed or stuck parcels shipped specifically via India Post and DTDC. You will serve as the crucial link between our customers, internal teams, and courier partners, taking complete ownership of the parcel from the moment a delay is reported until it is successfully delivered to the customer’s doorstep.