WOL Support Engineer - LocalizationLocation: Ghansoli, Navi-Mumbai

Work Mode: Hybrid

Employment type: Full-time

We are looking for a technically skilled WOL Support Engineer to support customers using our localization platform and Trados Studio-based workflows. You will help ensure smooth production by resolving technical issues, supporting onboarding, and improving the customer experience.

Key Responsibilities

- Manage technical aspects of customer accounts, integrations, users, projects, workflows, and services.
- Provide technical consultancy on WordsOnline and offline engineering production processes.
- Investigate and resolve reported issues, performing root-cause analysis where needed.
- Define offline engineering processes and Trados Studio file-type settings.
- Support onboarding, setup, and QA of current customers, projects, and workflows.
- Identify whether issues can be resolved through user guidance or require escalation to Tier 3/Development.




- Escalate and track critical issues promptly to minimize production delays.
- Create and improve training materials and knowledge resources to reduce recurring tickets.
- Communicate professionally with users and keep them updated on ticket progress.

What We’re Looking For
- Strong knowledge of localization processes, tools, and Translation Management Systems (TMS).
- In-depth knowledge or experience with CAT tools, especially Trados Studio and file-type settings.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.
- Organized, detail-oriented, self-motivated, and able to work well under pressure.
- Collaborative mindset and ability to work across support, engineering, and development teams.

To apply: Please submit your CV/resume.

📌 Localization Engineer (WOL Support Engineer) (Navi Mumbai)
🏢 WP Translation u0026 Testing Services Private
📍 Navi Mumbai