The Customer Care & Sales Executive is responsible for handling customer queries, providing clear and helpful information, and actively promoting and selling the company’s products or services. The role requires a blend of strong communication, problem-solving ability, and a target-oriented mindset to ensure customer satisfaction while achieving sales goals.
- Key Responsibilities
- Customer Care Responsibilities
- Handle inbound and outbound calls, WhatsApp, chat, or email queries.
- Resolve customer issues related to products, payments, account status, or service delays.
- Provide accurate information and guide customers professionally.
- Maintain detailed records of customer interactions in CRM.
- Escalate unresolved or technical issues to the concerned team.
- Ensure high levels of customer satisfaction and service quality.
- Sales Responsibilities
- Connect with potential customers to explain product features and benefits.
- Conduct follow-ups to convert leads into sales.
- Manage the entire sales cycle—from lead generation to closing deals.
- Upsell and cross-sell products/services whenever applicable.
- Meet daily, weekly, and monthly sales targets.
- Maintain positive relationships with customers for repeat business.
- Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong convincing and negotiation abilities.
- Customer-focused approach with active listening.
- Ability to handle difficult conversations with patience and professionalism.
- Basic computer knowledge (Excel, CRM, emails, calling tools).
- Confident personality with a positive attitude.
- Multi-tasking ability and good time-management skills.