CDW provides Managed Services to customers around the world. Based in India, the Linux Engineer supports the development and delivery of Linux Managed Services, provides advanced technical support and operational leadership, resolves complex incidents, and implements technical changes. This role requires strong Linux expertise, sound judgment, clear communication, and a customer-focused approach in a global support environment.

What You Will Do

- Performs Linux platform administration, including operating system upgrades, software installation and configuration, patching, security remediation, and lifecycle maintenance

- Designs, implements, and documents Linux system monitoring, job scheduling, capacity management, and backup processes

- Performs backup, restore, recovery, and validation activities using approved enterprise tools

- Performs Linux migrations, transitions, discovery, and due-diligence documentation for new Managed Services customers

- Administers Linux high-availability, clustering, replication, and business continuity solutions, including patching, health checks, audit review, configuration changes, failover testing, and recovery support

- Perform client consulting in a specialized area of technology (Networking, Unified Communications, Systems, Virtualization, and Storage).

- Design plan, and implement solutions using the latest technology.

- Provide innovative technical solutions to complex hardware/software problems.

- Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.

- Understand and Deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.

- Understand and follow the processes and procedures defined in the CDW ManS Standard Operating Procedures manual (SOP).

- Provide detailed and effective communication to internal and external customers.

- Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.

- Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met.

- Conduct throughput analysis, problem solving, and infrastructure planning.

- Participate in various client projects intended to continually improve/upgrade technology infrastructures.

- Create and execute test plans to meet project requirements for assigned components.

- Identify and communicate potential opportunities for cross-selling to the sales team.

- Manage time and expense to meet or exceed expectations defined in the Statement of Wor





- Provide high quality content deliverables using the appropriate document templates.

- Ensure solution is implemented as designed to the customers satisfaction and approval

- As an Engineer, provide technical services with no supervision from Supervisors, Team Leads, and Technology Owners.

- Ability to follow through with tasks, projects, troubleshooting with no supervision.

- Serve as technical point of contact on customer engagements, and internal projects.

- Conducts/leads design workshops for complex designs to meet customer, business and technical objectives.

- Proactively develops plans and activities to avoid problems.

- Educates the customer on solution as appropriate throughout the life of the project or service life.

- Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management.

- Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).

- Handles several tasks simultaneously (i.e.: pre-sales, troubleshoots and develops internal network, responds to emergencies).

- Communicates with Engineering Manager all events that are not anticipated (current product requirements, equipment failure, design changes, schedule changes).

What We Expect of You

- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable

- Minimum of 5 years of engineering experience

- Experience troubleshooting and maintaining enterprise Linux environments

- Demonstrated experience in technical support environment

- Demonstrated experience with Linux clustering, high-availability, replication, or disaster recovery technologies

- Demonstrated hands-on experience administering Linux operating systems in enterprise environments

- Demonstrated experience with enterprise server hardware, virtualization, and remote management tools

- Demonstrated experience with shell scripting and automation using Bash, KornShell, Python, or Ansible

- Demonstrated knowledge of Linux storage concepts, including file systems, volume management, multipathing, and SAN-attached storage

- Demonstrated knowledge of TCP/IP concepts,



including but not limited to: routing, FTP, NAT, DNS

- Demonstrated experience with Linux virtualization, logical partitioning, and platform management tools

- Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.

- Ability to establish customer trust and confidence in the CDW Managed Services knowledge of and concern for customers’ business needs

- History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines

- Critical attention to detail and solid creative problem solving skills

- Ability to perform intermediate root cause analysis

- Robust organizational, analytical, and problem solving skills

- Customer Service focused and a high level of professionalism

- Ability to consistently follow policies and procedures

- Strong communication and documentation skills

- Excellent verbal and written English communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership

- Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment

- Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment

- Must have good time management skills and be able to meet rigid and urgent assignment schedules

- Ability to work rotational shifts, weekends, and/or off-hours as needed to support global clients from India

- Ability and willingness to travel within India or internationally as required by business and client needs

- Ability to understand, remember, and apply oral and/or written instructions or other information.

- Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.

- Ability to apply common sense in performing job.

- Ability to understand and follow basic instructions and guidelines.

- Hands-on experience in a large Data Center workplace, is a plus.

- ITIL Foundations Certification, is a plus.

- Completion of a current Linux, cloud, automation, or IT service management certification relevant to the role, is a plus.

- Current Linux system administration certification, such as RHCSA, RHCE, or an equivalent credential, is a plus.

- Prior experience monitoring and maintaining clustered Linux environments and performing planned failover or disaster recovery exercises, is a plus.

📌 Linux Administrator (Bengaluru)
🏢 CDW TECHNOLOGIES INDIA PRIVATE
📍 Bengaluru