Job highlights

- 15 years experience in L&D; consulting, learning transformation, and organizational change management with client-facing leadership
- Lead end-to-end client engagements, design learning and change strategies, manage pursuit and proposal development, and apply AI-enabled learning innovations

Job Summary The Manager is a core leadership hire for the growing MENA Learning & Change portfolio. The role leads client engagements end to end, shapes commercially viable solutions, supports high-priority pursuits and helps build the assets, talent and operating discipline required for a scalable practice. The role combines learning transformation, organisational change management, business development and AI-enabled learning. The successful candidate will work with MENA partners and account teams across government, energy and financial services, with KSA as the primary growth market.

Travel: 25-50% across KSA, UAE and Qatar, engagement-dependent.

Key Responsibilities Client delivery and engagement leadership

- Lead concurrent learning and change engagements across scope, solution, quality, financials, resourcing, risk and client satisfaction.
- Own solution architecture across capability models, learning strategy, learning journeys, curriculum, change and adoption, technology enablement, measurement and sustainment.
- Manage engagement economics including effort, margin, realisation, change control and revenue recognition against plan.
- Lead stakeholder interviews, executive workshops, design sessions, steering reviews and client presentations.
- Build trusted relationships with senior client stakeholders and address delivery risks and escalations promptly.

Learning transformation and change strategy
- Lead learning needs analysis, capability diagnostics, skills mapping and workforce upskilling roadmaps.
- Design learning operating models, academies, curriculum architectures,



blended journeys and outcome measurement frameworks.
- Design change and adoption strategies for digital, operating model, regulatory and workforce transformations.
- Integrate stakeholder engagement, communications, readiness, capability building, reinforcement and benefits realisation into learning solutions.
- Support leadership assessment-led development solutions, including assessment administration and interpretation through suitably accredited practitioners.

Pursuits, proposals and market development
- Lead L&D; and change pursuits from qualification through win themes, solution design, delivery model, workplan, staffing, assumptions, pricing inputs and oral presentations.
- Translate RFP and client requirements into differentiated, executable and commercially sound solutions under tight timelines.
- Develop capability showcases, credentials, case studies, proposal content and reusable response assets.
- Partner with MENA account teams, subject-matter specialists, finance and delivery leaders to improve proposal quality and conversion.
- Identify account extensions and cross-portfolio opportunities with OCM, HRT, OWT and Design Theatre capabilities.

AI-enabled learning and innovation
- Apply Microsoft Copilot and other approved generative AI tools to research, proposal development, learning design and content acceleration in line with firm policies.
- Shape AI-enabled learning solutions, including a learning content generation accelerator,



personalised learning journeys and learning analytics use cases.
- Define appropriate human review, quality, privacy, intellectual property and risk controls for AI-assisted deliverables.
- Contribute to at least one client-facing AI-enabled learning accelerator or innovation use case.

Practice and people leadership
- Coach Senior and Staff consultants, review client deliverables and build consulting, learning, change and AI capability across the team.
- Contribute to recruitment, onboarding, deployment, utilisation planning and certification pathways.
- Build and maintain the capability repository, proposal repository and case-study repository.
- Develop reusable methodologies, accelerators, estimation models, service descriptions and delivery playbooks.

Skills and Attributes for Success
- Commercial and consulting judgement: Structures ambiguous problems, builds credible solutions and manages engagement economics.
- Learning and change integration: Applies learning strategy and change management together to deliver measurable business outcomes.
- Pursuit leadership: Creates explicit win themes, compelling proposal narratives and realistic delivery approaches.
- Executive communication and facilitation: Leads workshops and presents recommendations with clarity and confidence.
- AI fluency: Uses AI responsibly to improve speed and quality and can shape AI-enabled learning solutions.
- Builder mindset: Is comfortable creating repeatable capability while delivering client work in a lean, growth-stage team.

Qualifications and Experience Essential
- 1115 years of relevant experience across L&D; consulting, learning transformation and organisational change management, including substantial client-facing consulting experience.
- Proven end-to-end engagement leadership with responsibility for quality, team, financials and client outcomes.

📌 Learning and Change Transformation - Manager - Arabic Proficiency (Kochi)
🏢 EY
📍 Kochi