Role & responsibilities

Job Title: Lead Service

Reports to: Head Service

Job Purpose

Implement Service processes and lead the service team at assigned locations to achieve target fleet availability within the AMC target costs, in line with the direction set by Head Service.

Responsibilities

- Responsible for implementing Service processes at assigned locations in coordination

with various stakeholders, as defined by Head Service.
- Lead and develop the Service team at assigned locations, including group company and

service provider team members.
- Support Head Service in defining KPIs in operational/maintenance agreements and be

responsible for KPI adherence at assigned locations.
- Directly responsible for ensuring targeted fleet availability levels are achieved through

daily/ weekly & monthly service process at assigned locations.
- Directly responsible for implementing monitoring processes & monitoring service level

to ensure vehicle uptime.
- Responsible for executing and improving Service processes covering gate in to gate out.
- Training field team on service process and identifying training needs of the team.
- Should be able to handle outsourced activities and support contract management.
- Provide cost inputs and assumptions to Head Service for quoting recent business.
- Work with external team members contracted to establish required facilities within the

target timeline and cost to operationalize new business, as per the timeline prepared with Head Service.




- Provide progress updates at each phase to Head Service, highlighting key issues and

decisions required.
- Execute trials at customer locations to support winning new business.
- Resolution of product complaints in coordination with technical service/ PD and quality

wherever required.
- Identify Service-related parameters to be monitored and controlled, and drive

continuous improvement at assigned locations.
- Support Operator Manual / Technical literature preparation and update.
- Provide input for warranty agreements on major aggregates.
- Participate in new model signoffs and ensure critical support tools are identified and

available at assigned locations.
- CSI Measure & Benchmark
- Analytics for service – Repeat complaints, TAT and MIS.
- Ensuring minimum stock level of parts at workshops/ depots and avoiding stock outs.
- Support Head Service in preparation of AMC budget & presenting to Management.
- Responsible for maintaining the AMC costs within budgeted target at assigned locations.
- Good communication skills with a working knowledge of Hindi.
- Should be willing to travel to various locations.

Skills & Knowledge:

- Graduate with Electrical/ Mechanical background
- 15 – 18 plus years of experience (Minimum 8 to 10 years’) in managing any field service,

preferably EV vehicles.
- Good Interpersonal skills, self-driven and strong communication in English and Hindi is

essential

📌 Lead Service (Chennai)
🏢 Layam
📍 Chennai