Role: L2/L3 Technical Support

Location: Hyderabad

Experience: 3+ Years

We have a new requirement to hire one technical support role in Client Central. Below is the . Let me know if you have any questions or need detailed .

We are building a digital platform to accelerate Global payroll implementation, service delivery across ESI products. As a technical support engineer, you will play a critical role in ensuring the success of our internal implementation projects by resolving technical and functional issues across the platform.

Responsibilities:

- Provide Level 2/3 technical support to payroll implementation and service teams.
- Understand current application capabilities, upcoming new features to support the users.
- Reproduce issues, perform root cause analysis, and document findings.
- Investigate and trouble shoot issues by analyzing the issues, writing SQL database, application logs and API responses.
- collaborate closely with development teams to escalate and track bugs.




- Collaborate closely with product owners for functional gaps and explain back the end users.
- Work with product managers, QA and engineering to ensure timely resolution and improve platform stability.
- Maintain detailed documentation of issues, resolution, and known problems.
- Contribute to continue improvement of support process and tools
- Generate and publish and support issues, suggest process improvements.
- Maintain SLAs
- Manage escalations

Requirements:
- 3-6 years of experience in technical support, product support, or similar role.
- Solid understanding of software debugging both functional and technical layers.
- Proficiency in writing SQL queries to analyse and validate data.
- Proficiency in Java basics debugging and Should be able to fix bugs.
- Experience with log analysis tools such as Splunk.
- Excellent problem solving and communication skills.
- Ability to collaborate effectively with cross functional teams.

📌 /Technical Support (Hyderabad)
🏢 ADP Private
📍 Hyderabad