Experience: 2–4 Years

Work Location: Offshore – India

Work Schedule: 24/7 Rotational Shifts

Role Summary

We are seeking an L2 Support Engineer with robust knowledge of Java backend technologies to support business-critical applications in a production environment. The ideal candidate should have hands-on experience with Java, Spring Boot, REST APIs, and Linux, along with the ability to troubleshoot application issues and support production deployments.

The candidate will work closely with development, DevOps, and infrastructure teams to investigate incidents, resolve technical issues, and maintain application stability.

Key Responsibilities

- Provide L2 production support for Java-based backend applications.
- Troubleshoot application issues related to Java, Spring Boot, and REST APIs.
- Analyze application logs, identify errors, and investigate production incidents.
- Perform initial root cause analysis and coordinate with development teams for complex issues.
- Monitor application health, identify potential failures, and ensure timely incident resolution.
- Work with Linux environments for application monitoring, log analysis, and troubleshooting.




- Support application deployments, release activities, and basic operational tasks.
- Coordinate with DevOps teams for deployment-related issues and environment troubleshooting.
- Maintain incident records, technical documentation, and shift handover reports.
- Ensure adherence to defined SLAs and production support procedures.

Required Skills & Experience

- 2–4 years of experience in Application Support, Production Support, or Backend Development with production support exposure.
- Good hands-on knowledge of Java and Spring Boot.
- Strong understanding of REST APIs and backend application architecture.
- Working knowledge of Linux commands and shell-based troubleshooting.
- Experience in application log analysis and production issue debugging.
- Basic understanding of DevOps practices, CI/CD pipelines, and deployment processes.
- Knowledge of SQL and database troubleshooting would be an added advantage.
- Good problem-solving and communication skills.
- Willingness to work in 24/7 rotational shifts.

📌 Support Engineer | Java Backend (Kochi)
🏢 Astek
📍 Kochi