We are looking for an L2 Support Engineer with strong knowledge of Python-based backend applications to support production environments. The ideal candidate should have experience working with Python, REST APIs, Linux, and automation, along with the ability to troubleshoot application issues, analyze logs, and support production operations.
The candidate will collaborate with development, DevOps, and infrastructure teams to ensure application availability, incident resolution, and smooth production support operations.
Key Responsibilities
- Provide L2 production support for Python-based backend applications.
- Troubleshoot application issues related to Python services, APIs, and backend integrations.
- Analyze application logs, identify errors, and investigate production incidents.
- Perform initial root cause analysis and coordinate with development teams for complex technical issues.
- Monitor application performance and identify potential production issues.
- Work with Linux environments for application monitoring, log analysis, and troubleshooting.
- Develop or maintain basic automation scripts to simplify repetitive support activities.
- Support application deployments and coordinate with DevOps teams for release-related issues.
- Monitor incident queues and ensure timely resolution within defined SLAs.
- Maintain technical documentation, incident reports, and shift handover records.
Required Skills & Experience
- 2–4 years of experience in Application Support, Production Support, or Python Backend Development with production support exposure.
- Positive hands-on knowledge of Python programming.
- Strong understanding of REST APIs and backend application concepts.
- Working knowledge of Linux commands and shell-based troubleshooting.
- Experience in application log analysis and production issue debugging.
- Basic knowledge of scripting and automation.
- Understanding of DevOps fundamentals, CI/CD, and deployment processes.
- Knowledge of SQL and database troubleshooting would be an added advantage.
- Good analytical and problem-solving skills.
- Willingness to work in 24/7 rotational shifts.