- A Level 1 Support Engineer is responsible for providing technical support to customers.�
- This includes resolving issues related to hardware, software, and network connectivity. The engineer will also monitor and troubleshoot system and network performance, as well as provide technical advice and assistance.�
- Interact with customers to identify and resolve technical issues.Document customer interactions and resolutions in support tickets.
- Determine the severity of the customer�s problem and escalate issues to Level 2 and Level 3 support personnel as needed.�
- Must have excellent customer service and communication skills.
- Must have a good understanding of computer hardware, software, and networking concepts.�
- Knowledge of various operating systems and troubleshooting tools is also key.