About iScoreIt:

iScoreIt is building an AI-powered risk intelligence platform for banks, NBFCs, fintechs and marketplaces. The platform brings together identity, income, fraud, KYB, AML and other risk signals to help businesses make faster, smarter and more defensible decisions. We work with businesses that rely on accurate and timely intelligence to make decisions across onboarding, lending, fraud prevention, compliance and risk management.

As our enterprise customer base grows, we are looking for a Key Account Manager to deepen and expand these relationships.

About the Role:

We are looking for a Key Account Manager to own and grow relationships with iScoreIt’s strategic customers across banks, NBFCs, fintechs and marketplaces. You will be the primary point of contact for your accounts after onboarding. Your work covers adoption, renewals, expanding use cases and long-term account growth.

The role combines relationship management, commercial thinking, problem-solving and close coordination across teams. You will work closely with the founders, business development, product, technology and operations teams to make sure customers get consistent value from iScoreIt and that every account grows over time.

Key Responsibilities:

- Own a portfolio of strategic and high-value customer accounts.
- Serve as the primary point of contact for customers after handover from the business development team.
- Build strong, multi-level relationships with stakeholders across business, risk, credit, operations, compliance, technology and procurement functions.
- Develop account plans with clear objectives for retention, growth and expansion.
- Understand each customer’s business, workflows and risk requirements to identify new use cases for iScoreIt’s products.
- Drive product adoption and usage across onboarding, lending, fraud prevention,



compliance and risk management use cases.
- Identify and close opportunities for upselling, cross-selling and expanding existing engagements.
- Manage renewals, commercial discussions, pricing revisions and contract extensions.
- Monitor account health, usage trends, service levels and customer satisfaction.
- Conduct regular business reviews with customers to present performance, insights and recommendations.
- Coordinate with product, technology and operations teams to resolve issues, escalations and integration requirements.
- Share customer feedback and emerging requirements with the product team to shape the roadmap.
- Maintain accurate CRM records, account forecasts and revenue reporting.
- Track account metrics including revenue, usage, retention, expansion and customer satisfaction.
- Monitor market developments, competitor activity and regulatory changes affecting customer accounts.
- Work closely with founders and leadership on strategic accounts and high-value opportunities.

Qualifications:

- Bachelor’s degree in Business, Finance, Economics, Marketing, Engineering or a related field.
- 2–4 years of experience in key account management, enterprise account management, client relationship management or customer success, preferably in SaaS, fintech, BFSI or financial services.
- Demonstrated track record of retaining and growing enterprise accounts.
- Strong understanding of banking, lending, fintech, KYC, fraud or risk workflows is a strong advantage.
- Excellent communication,



presentation and negotiation skills.
- Strong relationship-building and stakeholder-management skills across senior and functional levels.
- Commercially oriented, with the ability to identify growth opportunities within existing accounts.
- Ability to handle escalations calmly and coordinate solutions across teams.
- Robust ownership, attention to detail and execution skills.
- Willingness to travel for customer meetings and industry events when required.

What We Offer:

- Competitive compensation with performance-linked incentives.
- ESOP opportunities for eligible employees.
- Direct exposure to founders and senior leadership.
- Significant ownership of strategic customer relationships and account revenue.
- Opportunity to work directly with senior decision-makers across banks, NBFCs, fintechs and other financial services businesses.
- Exposure to the fintech, banking, lending, AI, fraud and risk intelligence ecosystem.
- Opportunity to shape how iScoreIt manages and grows its enterprise customers from an early stage.
- Accelerated career growth with opportunities to take on larger portfolios, markets and leadership responsibilities as the company scales.
- Learning and development support for relevant courses, certifications, books, conferences and professional development.
- Medical insurance and employee wellness benefits.
- Opportunities to participate in relevant industry conferences, events and customer engagements.

Why This Role:

This is an opportunity to own iScoreIt’s most important customer relationships at an early stage and directly shape retention and revenue growth. You will gain deep exposure to enterprise account management, fintech and financial services, strategic partnerships and emerging applications of AI and risk intelligence.

📌 Key Account Manager (Gurugram)
🏢 iScoreIt
📍 Gurugram