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Job Title: Key Account Manager

Location: Mumbai

Segment - critical care

Core Responsibilities

- Relationship Management: Build and maintain deep, trust-based relationships with executive buyers and key decision-makers within client organizations.

- Account Strategy: Develop and execute tailored strategic account plans to hit annual revenue, retention, and growth targets.

- Revenue Expansion: Identify cross-selling and up-selling opportunities to increase the company's "share of wallet" within assigned accounts.

- Contract & Negotiation: Lead high-value contract renewals, price negotiations, and commercial agreements to protect business profitability.

- Cross-Functional Collaboration: Partner with internal delivery, product, support, and executive teams to ensure client demands are met seamlessly.

- Issue Escalation: Act as the primary point of contact for complex issues, resolving friction quickly to maintain high customer satisfaction.

- Market Insights: Track account performance metrics, client health indicators, and competitor activity to mitigate churn risks.

📌 KAM-BSV-criticure-Mumbai
🏢 MM Staffing u0026 Career Consultants
📍 Mumbai