We are seeking Junior L2/L3 Support Engineers with good programming fundamentals in Java or Python, along with working knowledge of SQL and Linux. The ideal candidates should have a strong interest in application support, production troubleshooting, and technical problem-solving.
The candidates will be responsible for monitoring applications, investigating technical issues, performing initial troubleshooting, and supporting L2/L3 teams in maintaining production application stability.
Key Responsibilities
- Assist in monitoring and supporting business-critical applications in a production environment.
- Investigate application issues and perform initial troubleshooting.
- Work with Java or Python-based applications to understand and troubleshoot basic technical issues.
- Execute SQL queries to retrieve and validate data during incident investigations.
- Use Linux commands for log analysis, process monitoring, and basic troubleshooting.
- Monitor application alerts, identify failures, and escalate critical issues to senior support engineers.
- Assist in incident management, ticket tracking, and timely issue resolution.
- Coordinate with development and infrastructure teams for issue investigation and resolution.
- Maintain incident documentation, troubleshooting notes, and shift handover reports.
- Follow established support procedures and ensure adherence to defined SLAs.
Required Skills & Experience
- 1–2 years of experience in IT Support, Application Support, or Software Development.
- Valuable programming fundamentals in either Java or Python.
- Working knowledge of SQL queries and database concepts.
- Good understanding of Linux commands and basic troubleshooting.
- Basic understanding of application architecture and REST APIs.
- Ability to analyze logs and identify basic application errors.
- Good analytical and problem-solving skills.
- Strong willingness to learn and work in a production support environment.
- Valuable communication and coordination skills.
- Willingness to work in 24/7 rotational shifts.
📌 Junior/Support Engineer (Kochi)
🏢 Astek
📍 Kochi
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