We are looking for a highly motivated and experienced skilled to join our team as a Junior Assistant/Senior Assistant/Recovery Officer in the Branch Recovery department. The ideal candidate will have 1-3 years of experience in a related field.
Roles and Responsibility
- Manage and oversee the recovery process for default customers.
- Conduct fieldwork to identify and recover outstanding amounts from customers.
- Develop and implement effective strategies to improve customer satisfaction and reduce defaults.
- Collaborate with internal teams to resolve customer complaints and issues.
- Analyze data and reports to identify trends and areas for improvement in the recovery process.
- Maintain accurate records and reports of recovery activities.
Job Requirements
- Bachelor's degree in any discipline.
- Possess strong knowledge of branch recovery, loan recovery, and debt management principles.
- Demonstrate excellent communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Exhibit strong analytical and problem-solving skills.
- Proficient in MS Office and other relevant software applications.