Job highlights

- 1-3 years experience in Telecom/ISP domain with knowledge of telecom standards protocols

- Manage international service delivery, coordinate suppliers, handle escalations, ensure SLA compliance, and maintain customer communications

Requirements

- Candidate should have 1 to 3 year of experience in Telecom/ISP domain

- Basic understanding of telecom standards protocols

- Knowledge on Microsoft Office applications

- Coordination skills and taking the right approach logically

Responsibilities

- Responsible for Delivery of services for international customers

- OLO - Delivery Management

- Supplier co-ordination for service delivery

- Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs

- Perform escalation management, wherever necessary and in case project is in jeopardy

- Customer communications and KCIs (Keep Customer Informed)

- Ensure customer-end service readiness

- End to end order management for smooth delivery

- Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

- Solid Verbal and written communications skills

📌 Jr Customer Service Executive - Platform Planning & Network Design (Chennai)
🏢 Tata Communications
📍 Chennai