Company Description UCID is a creative communications agency that focuses on developing unique, appealing, and unconventional ideas for brands. The team is driven by energy and passion, bringing a celebratory spirit to every project and campaign. UCID offers end-to-end brand solutions including brand identity creation, presence building, customer engagement, performance marketing, film production, animation, environment branding, social media marketing, internal communication, and design solutions.

The agency partners with clients to launch brands, strengthen audience connections, and promote products through integrated, idea-led communication.

Role Description This is a full-time, on-site role for Jr. and Sr.

Client Servicing

Executives based in Mumbai. The role involves managing day-to-day communication with clients, understanding their brand objectives, and coordinating with internal creative and strategy teams to deliver campaigns and solutions.

Responsibilities include preparing and delivering presentations, tracking project timelines, ensuring quality and consistency of deliverables, and addressing client queries or concerns promptly. Jr. Executives will support account leads with documentation, follow-ups, and coordination, while Sr.

Executives will take ownership of key accounts, drive client satisfaction, and identify opportunities to grow business.



Both levels are expected to maintain strong relationships, provide proactive service, and contribute to a positive, collaborative work environment.

Qualifications

- Candidates should possess strong Client Services and Client Relations skills to manage expectations, foster trust, and maintain long-term partnerships.
- Candidates should possess effective Presentations skills to prepare, articulate, and present ideas, strategies, and campaign reports to clients.
- Candidates should possess solid Customer Service skills to respond promptly to inquiries, resolve issues, and ensure a positive client experience.
- Candidates should possess Account Management skills to oversee projects, monitor performance, and align deliverables with client objectives.
- Relevant experience in advertising, marketing, or creative agencies; Jr. roles may require 0–2 years, Sr. roles typically 3+ years of client servicing experience.
- Robust communication and interpersonal skills, with the ability to collaborate across creative, strategy, and production teams.
- Good organizational and multitasking abilities, with attention to detail and deadline management.
- Bachelor’s degree in Marketing, Communications, Business, or a related field is preferred.

📌 Jr. and Sr. Client Servicing Executive (Mumbai)
🏢 UCID
📍 Mumbai