Company Description The Gem Palace is one of India’s iconic jewelry houses, with roots dating back to the 1700s. Run by the Kasliwal family, it is renowned for creating heirloom pieces for royalty, celebrities, and discerning clients worldwide. The brand serves both traditional and contemporary jewelry buyers, offering unique designs and high-quality craftsmanship.

The Gem

Palace connects with customers online and through international locations in India, Turkey, and the United States, providing a global luxury retail experience.

Role Description This is a full-time, on-site Jewellery Sales Executive role based in Mumbai.

The Jewellery Sales

Executive will greet and assist customers in the showroom, present jewelry collections, explain product features and craftsmanship, and guide buyers through selection and purchase decisions. The role involves managing sales transactions, issuing invoices, handling payments, and maintaining accurate customer records. The executive will ensure displays are organized and visually appealing, support inventory checks, and coordinate with the design and operations teams on customer orders and repairs.



Additional responsibilities include building long-term customer relationships, following up on inquiries, and supporting promotional events or trunk shows as needed.

Qualifications

- Strong customer service, client relationship management, and interpersonal skills.
- Sales, upselling, and negotiation abilities in a luxury or high-value retail environment.
- Knowledge of jewelry, gemstones, and precious metals, with an eye for design and detail.
- Effective verbal and written communication skills in English; additional local languages are an advantage.
- Basic math and point-of-sale (POS) skills, with comfort using retail or inventory software.
- Professional appearance, reliability, and the ability to work flexible schedule, including weekends and holidays.
- Prior experience in jewelry, luxury retail, or high-end customer-facing roles is preferred.
- Minimum of a high school diploma; a degree or certification in retail, business, or gemology is beneficial.

📌 Jewellery sales executive (Mumbai)
🏢 The Gem Palace
📍 Mumbai