Job highlights

- ServiceNow Certified Implementation Specialist - ITOM (preferred but not mandatory)

- Experience with Event Management,Orchestration,or Cloud Management within ServiceNow

- ITIL Foundation certification

- Proficient in JavaScript and ServiceNow scripting

ql-editor "> Job Summary:

We are seeking a skilled ITOM Developer with proven expertise in ServiceNow IT Operations Management (ITOM) , particularly in Discovery and Service Mapping . The ideal candidate will have at least 4 years of hands-on experience in designing, configuring, and maintaining robust ITOM solutions that improve operational visibility and service reliability across the enterprise.

Key Responsibilities:

- Develop and maintain ServiceNow ITOM solutions with a robust focus on Discovery and Service Mapping .

- Design and implement Discovery patterns, probes, and sensors to capture infrastructure and application data.

- Build and maintain dynamic service maps for critical business services.

- Collaborate with infrastructure and application teams to ensure accurate CI (Configuration Item) relationships.

- Conduct root cause analysis and troubleshoot issues related to CMDB data accuracy and service visibility.





- Support the integration of various infrastructure monitoring and management tools with ServiceNow.

- Create and maintain technical documentation, including process flows, configurations, and training materials.

- Ensure CMDB health and alignment with ITIL best practices.

Required Skills and Qualifications:

- Minimum of 4 years of experience working with ServiceNow ITOM , specifically Discovery and Service Mapping .

- Strong understanding of CMDB , CI relationships , and IT infrastructure (servers, network devices, cloud services).

- Hands-on experience in creating and customizing patterns , probes , and sensors .

- Familiarity with MID Server configuration and troubleshooting.

- Proficient in JavaScript and ServiceNow scripting.

- Knowledge of network protocols , operating systems , and cloud platforms (e.g., AWS, Azure, GCP).

- Strong analytical, troubleshooting, and communication skills.

- ServiceNow Certified Implementation Specialist - ITOM (preferred but not mandatory).

Preferred Qualifications:

- Experience with Event Management , Orchestration , or Cloud Management within ServiceNow.

- ITIL Foundation certification.

- Familiarity with Agile methodologies

📌 ITOM Developer (Gurugram)
🏢 Impronics Technologies
📍 Gurugram