Location: Global Delivery Center (GDC), Sector 62, Noida, India

Employment Type: Full-Time

Experience: 2–4 years of directly relevant IT support or systems administration experience

Work Model: In-Office

Compensation: ₹4 – 6 LPA

About Solutionara

Solutionara is an AI-led IT Consulting and Technology Services organization delivering enterprise transformation, cloud, integration, data, and digital innovation solutions to global clients. Our Global Delivery Center (GDC) in Noida supports both internal business operations and client-facing technology initiatives.

We are seeking a dependable, hands-on IT Systems Administrator to support employee technology, Microsoft 365 services, company devices, and day-to-day IT operations. The role requires practical troubleshooting, accurate documentation, disciplined follow-through, and willingness to develop deeper Microsoft Intune and Entra ID skills.

Role Overview The IT Systems Administrator will independently resolve routine employee IT issues, administer standard Microsoft 365 user tasks under approved access procedures, prepare and maintain devices, coordinate onboarding and offboarding, maintain IT asset records, and assist with Microsoft Intune-based endpoint operations. Complex security configuration and policy decisions are escalated to designated senior personnel.

Success is measured by reliable employee support, timely onboarding and offboarding, complete asset accountability, consistent ticket resolution, adherence to security controls, and accurate operational documentation.

Key Responsibilities

End User & IT Support

- Provide technical support for hardware, software, operating systems, and system-related issues.
- Troubleshoot laptops, desktops, printers, peripherals, conferencing equipment, and network connectivity issues.
- Support employees with software installation, configuration, troubleshooting, and usage.
- Own assigned support requests through resolution, provide timely updates, and meet agreed service expectations.
- Escalate complex issues to senior IT or infrastructure personnel when necessary.

Hardware & Software Administration

- Prepare, configure, deploy, and maintain company-issued laptops and devices, following documented checklists.
- Install, update, and troubleshoot operating systems, business applications, drivers, and security software.
- Perform hardware upgrades, replacements, and preventative maintenance activities.
- Perform routine device health and compliance checks in Microsoft Intune; escalate exceptions and policy changes.

User Onboarding & Offboarding

- Prepare devices and provision approved Microsoft 365 user accounts, licenses, applications, and peripherals for new employees.
- Coordinate technology onboarding activities.
- Coordinate timely account deactivation, access removal,



and recovery of company assets during offboarding using approved checklists.
- Maintain accurate records of assigned technology assets.

Asset Management

- Maintain inventory of laptops, monitors, peripherals, networking equipment, and software licenses.
- Track asset assignments, movements, repairs, and returns.
- Support procurement requests and inventory audits.
- Ensure accurate documentation and asset lifecycle management.

Infrastructure & Workplace Technology Support

- Assist with management of office networks, internet connectivity, Wi-Fi infrastructure, and printing services.
- Support conference room technology and collaboration platforms.
- Coordinate with external vendors for internet, hardware, and technology support services.
- Monitor and maintain workplace technology readiness.

Security & Compliance

- Support Microsoft Intune enrollment, device inventory, compliance monitoring, application deployment, and patch tracking under approved procedures; escalate policy changes and security exceptions.
- Perform routine Microsoft 365 and Microsoft Entra ID account administration, including approved license assignment, group membership, MFA support, and access changes.
- Ensure compliance with information security policies and procedures.
- Report security incidents, technology risks, and compliance concerns promptly.

Documentation & Process Improvement

- Maintain IT support documentation, inventory records, and standard operating procedures.
- Create and update knowledge base articles and troubleshooting guides.
- Identify recurring support issues, propose practical fixes, and document improvements after review.

Required Qualifications

Experience

- Typically 2–4 years of directly relevant experience in IT support, Microsoft 365 administration, desktop support, or internal IT operations. Demonstrated hands-on ability matters more than total years of employment.
- Experience troubleshooting Windows laptops, Microsoft 365 applications, common user access issues, and connectivity problems.
- Ability to independently prepare a laptop, install approved applications, resolve routine issues, and document work accurately.
- Experience supporting employee onboarding and offboarding using documented access and asset checklists.

Technical Skills

- Hands-on working knowledge of Windows 10/11 and Microsoft 365 administration, including users, licenses, Exchange Online, Teams, and OneDrive.




- Ability to configure and troubleshoot company laptops, peripherals, software, and standard collaboration tools.
- Working understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic office network troubleshooting.
- Foundational or developing Microsoft Intune skills in enrollment, device compliance, application deployment, and endpoint inventory; ability to follow approved procedures.
- Understanding of MFA, least-privilege access, patching, endpoint protection, and incident escalation.
- Comfort with support ticketing, asset records, printers, conferencing systems, and workplace technology.

Soft Skills

- Curiosity, willingness to learn, and a practical approach to diagnosing problems.
- Clear, respectful communication and a service-oriented approach to employee support.
- Ownership of assigned tasks, dependable follow-through, and focus on completed outcomes rather than activity alone.
- Attention to detail, accurate documentation, and openness to feedback and coaching.
- Ability to work independently on routine tasks, ask questions early, and escalate appropriately.

Preferred Qualifications

- Practical experience with Microsoft Intune enrollment, compliance checks, configuration profiles, or application deployment.
- Exposure to Microsoft Entra ID, Exchange Online, SharePoint, PowerShell, or Microsoft Graph for routine administration.
- Experience supporting a small or mid-sized office IT environment, including device lifecycle and user provisioning.
- Experience with ticketing systems, remote support tools, vendor coordination, and IT asset management.
- Relevant Microsoft Fundamentals, CompTIA A+, ITIL Foundation, or Microsoft 365 certifications are beneficial but not mandatory.

Why Join Solutionara

- Opportunity to work within a growing AI-led consulting and technology services organization.
- Exposure to cloud infrastructure, enterprise systems, cybersecurity practices, and workplace technology operations.
- Opportunities to strengthen practical skills in Microsoft Intune, Microsoft 365, identity administration, endpoint operations, and security.
- Collaborative environment with opportunities for growth and advancement.

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits

- Adaptable schedule
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- What is your current CTC (in LPA)?
- What is your expected CTC (in LPA)?
- What is your current location (city)?
- What is your notice period (in days)?
- If you are currently serving your notice period, what is your last working day? (Write "Not serving" if not applicable.)
- How many years of hands-on experience do you have managing Microsoft Intune and Microsoft Entra ID (Azure AD), and roughly how many users/devices did you manage?

Work Location: In person

📌 IT Systems Administrator (Noida)
🏢 Solutionara
📍 Noida