Department: Information Technology (IT)

Experience: 2–3 Years

Employment Type: Full-Time

Job Overview

Swami Vivekanand Subharti University is looking for a proactive and technically sound IT Support Executive to manage IT support coordination, troubleshoot technical issues, and ensure smooth functioning of IT infrastructure across departments.

The candidate will be responsible for handling IT-related complaints and queries, coordinating with technical teams, diagnosing hardware, software, and networking issues, and ensuring timely resolution of support requests.

Required Skills & Qualifications

- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- 2–3 years of experience in IT support, technical support, or IT operations.
- Positive knowledge of computer hardware, software installation, and troubleshooting.
- Understanding of networking concepts, including LAN, WAN, TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
- Familiarity with Windows operating systems, Microsoft Office, printers, and other peripheral devices.
- Basic knowledge of server infrastructure, antivirus, and network security.
- Strong problem-solving and troubleshooting abilities.
- Good communication, coordination, and interpersonal skills.
- Ability to handle multiple complaints and prioritize tasks effectively.

Preferred Skills





- Experience in IT helpdesk or ticket management systems.
- Knowledge of network monitoring and remote support tools.
- Basic understanding of server management and IT infrastructure.
- Ability to coordinate with vendors and external technical support teams.

Key Responsibilities

- Coordinate and manage day-to-day IT support requests and technical complaints from various departments.
- Act as the primary point of contact for IT-related issues, queries, and troubleshooting.
- Diagnose and resolve basic hardware, software, networking, and connectivity issues.
- Coordinate with IT teams and service providers for timely resolution of technical problems.
- Provide technical support for desktops, laptops, printers, scanners, LAN, Wi-Fi, and other IT equipment.
- Monitor and coordinate network connectivity and internet-related issues.
- Assist in installation, configuration, maintenance, and troubleshooting of hardware and software.
- Maintain records of IT complaints, service requests, resolutions, and pending issues.
- Follow up with concerned teams to ensure timely closure of complaints.
- Assist in IT asset management, inventory tracking, and maintenance records.
- Provide technical guidance and basic IT assistance to faculty and administrative staff.

📌 IT Support Executive (Delhi)
🏢 Subharti University
📍 Delhi