We are hiring for IT Support Engineer (Microsoft Dynamics NAV 2016)

Location: Chennai

Experience:1–2 years in IT/ERP support with hands-on NAV support (2016 preferred; NAV 2013–2018 or Business Central acceptable)

Qualification: Diploma / B.E. / B.Sc. (CS/IT) / BCA / MCA or equivalent.

Salary: Upto 3.6 Lakhs per annum

Key responsibilities

1. Ticket handling

o Log, prioritise and resolve user tickets for NAV, and keep the ticket register (helpdesk tool or Excel) up to date. o Meet agreed response and resolution times; close tickets with the root cause and fix recorded.
1. User issue resolution

o Fix login, access and permission errors; reset Windows/NAV user credentials. o Diagnose posting errors, missing setups, report/print layout problems and client crashes, and guide users to fix them.

o Find and transparent locked records and hung sessions.

1. NAV administration

o Create and disable users, assign permission sets and user groups, restrict access by company. o Install and configure the Windows client (RTC) and web client; manage the NAV Server (service tier) — restart, check configuration, monitor job queues.
1. SQL Server and database work

o Schedule and monitor SQL Server backups and maintenance plans (SQL Agent jobs); restore backups to a test database when needed. o Write SQL queries in SQL Server Management Studio (SELECT, JOIN, WHERE, GROUP BY)



on NAV tables to investigate data issues and pull data not available in standard NAV reports.

o Monitor database size, log file growth, blocking and slow queries; check SQL Server error logs.

o Manage SQL logins and Windows users linked to NAV access.

o Make no direct data changes in the live database without written approval and a fresh backup; corrections go through NAV or the partner.

1. Escalation to the NAV partner

o Reproduce the issue, document it with screenshots and steps, raise it to the partner and follow up to closure. o Test fixes in the test environment and support object deployment (.fob import) after approval.
1. Documentation

o Maintain a known-issues log, SOPs and short user guides for common problems.

Required skills and qualifications

Must have

- NAV architecture basics: Windows client, NAV Server (service tier), SQL Server database, web client.
- User, permission set and session management in NAV.
- Hands-on SQL Server (2012/2014/2016) using SQL Server Management Studio: backup and restore, maintenance plans, SQL Agent jobs, logins, and writing T-SQL queries (SELECT, JOIN, GROUP BY) on NAV tables.
- Windows Server and Active Directory basics; networking and printer troubleshooting.
- Working understanding of Sales, Purchase, Finance and Inventory flows in NAV, enough to diagnose posting errors.

Pay: ₹300,000.00 - ₹350,000.00 per year

Work Location: In person

📌 IT Support Engineer (Chennai)
🏢 jobsprana
📍 Chennai