Qualifications

- Candidates should possess strong Information Technology knowledge with experience in software application support or product support roles.

- Candidates should possess Troubleshooting skills, including diagnosing technical issues, analyzing logs, and identifying root causes in complex system environments.

- Candidates should possess Network Administration and Network Security skills to understand connectivity, access control, and secure data transmission for cloud-based platforms.

- Candidates should possess Customer Service skills, with the ability to communicate clearly, manage expectations, and provide empathetic, solution-oriented support.

- Familiarity with CargoWise or other transport management / freight forwarding systems is highly beneficial.

- Experience with cloud-based SaaS solutions, ticketing systems, and remote support tools is preferred.

- Strong written and verbal communication skills in en_US and the ability to work independently in a remote, distributed team setting.

- Relevant education or certifications in IT, computer science, networking, or related fields are an advantage.

📌 IT Product Support-CargoWise (India)
🏢 FactuON
📍 India