Key Requirement: Ability to coordinate effectively between Sophos MDR and the customers internal IT team,ensuring timely communication,escalation and response to security incidents
IT Help Desk Engineer | Sophos Firewall & MDR Support
Key Responsibilities
- Provide IT Help Desk and technical support to the customers IT setting.
- Manage and administer Sophos Firewalls, including firewall rules, policies, VPNs and configurations.
- Monitor Sophos Firewall alerts, notifications and security events.
- Liaise between Sophos MDR, the customers internal IT team and relevant stakeholders.
- Ensure timely communication and escalation of MDR alerts and security incidents for appropriate response.
- Coordinate incident tracking, follow-ups and resolution.
- Provide server operations and administration support.
- Manage and troubleshoot Active Directory (AD), user accounts, permissions and access.
- Support ERP servers and business applications.
- Troubleshoot server, network and application-related issues.
- Handle tickets and service requests within agreed SLAs.
- Maintain documentation of incidents, firewall changes and support activities.
- Provide after-hours support for critical firewall and server requests as agreed.
Key Requirement: Ability to coordinate effectively between Sophos MDR and the customers internal IT team, ensuring timely communication, escalation and response to security incidents.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 IT Help Desk Engineer (Sahibzada Ajit Singh Nagar)
🏢 SafeAeon
📍 Sahibzada Ajit Singh Nagar
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