Mandatory Skill Set :

1. Experience with network administration, endpoint management, and IT security operations

2. Hands-on experience with cloud platform (GCP) and hybrid infrastructure environments

3. Implementation and management of MDM (VPN, DLP, EDR) tools.

4. Experience with Identity &
- Access Management systems

- Knowledge of network security technologies and firewall management

- Experience in incident response of alerts in the GCP

- Knowledge of patch management, vulnerability management, and system hardening

- Experience with backup, disaster recovery planning, and DR testing

- Ability to maintain asset inventory and system configuration records

- Familiarity with REST APIs and basic scripting (Python/Bash) to support internal automation initiatives.

- Solid hands-on experience in laptop/desktop troubleshooting across Windows and macOS (hardware, OS, software, drivers, and peripherals)

- Experience providing L1/L2 end-user IT support via helpdesk/ticketing tools with adherence to SLAs

Roles &

Responsibilities :

1. IT Operations &

- Infrastructure Management

- Manage and maintain IT infrastructure including servers, networks, endpoints, storage, and enterprise applications.

- Perform system configuration, upgrades, and maintenance to ensure performance, availability, and security.

- Manage endpoint provisioning, configuration, lifecycle management, and installation of mandatory security software during onboarding.

- Follow change management processes for system updates, configurations, and infrastructure changes.

- Maintain IT asset inventory, documentation, and system configuration baselines.

- Maintain system documentation, SOPs and audit evidence for security and infrastructure controls.

2.

Cloud

Infrastructure, Monitoring &

- Security Management

- Manage and secure cloud infrastructure across the GCP environment.

- Configure IAM policies,



network security controls, and cloud security configurations.

- Manage backup, high availability, business continuity, and disaster recovery configurations and testing while ensuring defined RPO/RTO objectives.

- Conduct periodic access reviews, monitor resource utilization, and support cloud cost optimization.

- Configure and maintain centralized logging and monitoring systems, including alerting and log retention.

- Monitor network activity and security events to identify and respond to potential threats.

- Monitor IT systems and security tools to detect suspicious activities and security incidents.

- Develop automation scripts to improve operational efficiency and reduce manual effort.

3. Identity &

- Access Management

- Manage user provisioning, modification, and deprovisioning across enterprise systems.

- Implement authentication controls including MFA, SSO, and secure password policies.

- Monitor privileged access and enforce access approval workflows and segregation of duties.

- Manage access and security configurations for SaaS applications and third-party tools.

4.

Endpoint

Security &

- Device Management

1. Deploy, configure, and manage endpoint security and device management solutions, including EDR/XDR, DLP, antivirus, VPN, and MDM tools such as Trend Micro and ManageEngine, to enforce IT security policies.

2. Manage operating system and application patching, security updates, vulnerability remediation,



and device encryption across endpoints and IT infrastructure.

3. Install, configure, upgrade, and maintain Windows/macOS operating systems, drivers, and business applications, including OS re-imaging and reinstallation.

4. Manage end-to-end IT onboarding and offboarding, including laptop provisioning, account creation, access configuration, and security agent installation for new joiners, as well as asset collection, data backup, secure device wiping, and access revocation for departing employees.

5. Manage the laptop lifecycle, including procurement coordination, allocation, inventory tracking, maintenance, repairs, replacements, and returns.

6. Provide onsite and remote L1/L2 technical support for laptops, desktops, peripherals, and business applications.

7. Diagnose and resolve laptop hardware, software, and performance issues, including startup, battery, charging, storage, operating system, and driver problems.

8. Troubleshoot Wi-Fi, LAN, VPN, remote access, email, printer, and collaboration tool issues.

9. Resolve user access issues, including account lockouts, password resets, permissions, and multi-factor authentication.

10. Perform data backup, recovery, and migration during device upgrades, replacements, and employee transitions in accordance with IT policies.

11. Log, prioritize, track, and resolve support tickets within defined SLAs, escalating complex issues to internal IT teams, vendors, or OEMs as required.

12. Act as the primary point of contact for laptop vendors and OEMs, coordinating procurement, warranty claims, repairs, replacements, and Annual Maintenance Contract (AMC) obligations, and tracking service SLAs through closure.

13. Maintain a knowledge base of common issues, troubleshooting procedures, and resolutions to improve first-time fix rates and support efficiency.

📌 IT Engineer (Bengaluru)
🏢 RISA Labs
📍 Bengaluru