Job highlights

- Permanent / Full Time

- Excellent time management skills to prioritize tasks and meet service level agreements (SLAs). . Adaptability and willingness to learn new technologies and processes

- Key Competencies and Qualifications required
- good phone etiquette,professional demeanour,previous customer service experience strongly desired. . Good problem-solving skills

Job Summary

IT Analyst (Technical support/Desktop Support).

Job Information

- IT Telecomms

- IT - Other

- Mumbai

- Permanent / Full Time

The Role

- Must have at least 2 years of experience in IT Service Desk / Windows Server / Wintel / Technical Support / Remote Support Services.

- Experience dealing with international clients or customers preferred.

- To provide customer service inbound outbound support to Brennan IT clients, engineers and staff.

- To coordinate, collaborate and escalate task within established timelines.

- To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.

Role Responsibilities

- Excellent communication skills with international calling customer experience are preferred.

- Ability to work under pressure to meet service level agreements.

- Great customer service experience is must.

- Configuring Outlook and troubleshooting.

- Configuring Network Printer/Offline Printer.

- Mapping Network Drives- Folder Access.

- Basic understanding on Intune Azure, SCCM, DNS, DHCP, TCP IP Protocols

- Basic understanding of antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc

- Understanding on Distribution List, Security Group, Dynamic Groups,



Shared Mailbox (And their differences with each other)

- Excellent time management skills to prioritize tasks and meet service level agreements (SLAs).

- Adaptability and willingness to learn current technologies and processes.

Key Competencies and Qualifications required

- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

- Excellent verbal and written communication skills.

- Ability to provide technical support over the phone; good phone etiquette, professional demeanour, previous customer service experience strongly desired.

- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

- Ability to handle constantly changing flow of call; remain productive during avail times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

- Ability to think around problems and come up with creative solutions.

- Ability to work with or without direct supervision.

- Willing to work in a 24x7 work environment.

Essential Skills

- Servers, O365, Intune, Mimecast, Exclaimer, Sophos / CrowdStrike / Defender / SentinalOne, VMware, DHCP, DNS, Group Policy, Hyper-V, SCOM, SCCM - Knowledge is highly preferable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Analyst (Technical support/Desktop Support) (Mumbai)
🏢 Brennan It
📍 Mumbai