We have urgent opening for the position of IT Analyst.

Qualification: Any Graduate

Experience: 4 to 6 Yrs

Job Location: Gurgaon

Shift: Rotational

5 Days working

Excellent communication skill required

JD as follows:

- Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.
- Escalating and routing the tickets to the next level team with the proper support metrics.
- Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.
- Monitored and executed all end user calls related to IT Services.
- All mails to be read thoroughly and replied to all the concerned in case of escalation.
- Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
- Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.





- Taking the user acknowledgement before closing the ticket ID.
- Check and generate the Daily call report, Monthly call report
- Interacting and escalate issue with senior and follow end to end resolution.
- All mails to be read thoroughly & replied to all the concerned in case of escalation.
- Coordinate and manage relationships with vendors that provide hardware, network and other support.

- Maintaining hardware and software Inventory and follow all IT documentation process
- Knowledge and work close with service desk & ticketing software tools like remedy, footprint.

If you are interested in this opening please send your updated resume with following details at [email protected]

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

📌 IT Analyst @ Gurgaon (Immediate joiners required) (Gurugram)
🏢 Team Computers
📍 Gurugram