A.

Technical

Support &

- Troubleshooting 35%

- Provide first-level technical support for desktops, laptops, printers, mobile devices, and other IT equipment.

- Diagnose and resolve basic hardware, software, and network-related issues.

- Respond to user support requests through the IT ticketing system, email, chat, or onsite support.

- Troubleshoot basic issues related to internet connectivity, Wi-Fi, LAN, VPN, printers, and peripherals.

- Support video conferencing and collaboration tools.

- Escalate complex technical issues to senior IT team members or vendors when required.

B. System &

- Device Management – 20%

- Assist in configuring, imaging, deploying, and maintaining desktops and laptops.

- Support onboarding and offboarding activities for employees.

- Assist with user account creation, access permissions, password resets, and authentication.

- Perform routine system updates, patching, and configuration changes under guidance.

- Maintain IT systems in accordance with organizational policies and procedures.

C. Software &

- Application Support – 15%

- Install, configure, and update approved software and applications.

- Provide basic support for Microsoft 365 applications, email, Teams, and other collaboration tools.

- Assist users with common application-related issues.

- Monitor and report basic backup and recovery-related issues.

- Escalate application or system issues that require specialized support.

D. Documentation &

- IT Asset Management – 10%

- Maintain accurate records of IT hardware, software, and assigned assets.

- Update asset allocation and equipment tracking records.

- Document troubleshooting activities and resolutions in the ticketing/ITSM system.

- Follow standard operating procedures and maintain basic technical documentation.

- Assist in maintaining IT inventory and supporting periodic asset verification.





E. Security, Vendor &

- Compliance Support – 10%

- Assist with antivirus and endpoint-security activities.

- Support routine security updates and patch-management activities.

- Follow IT security policies and organizational procedures.

- Report suspected security incidents or unusual system activities to the IT/Security team.

- Coordinate with vendors for hardware repairs, replacements, and technical support under the direction of senior IT staff.

- Assist with IT audits and compliance activities.

F. IT Projects &

- Continuous Improvement – 10%

- Assist with IT system upgrades, device rollouts, software deployments, and migrations.

- Participate in implementation and testing of new IT tools and applications.

- Support IT team initiatives to improve user experience and service quality.

- Learn and adopt new technologies relevant to the organization's IT environment.

3.

Technical

Skills &

- Requirements

Essential

- Basic knowledge of Windows operating systems.

- Basic understanding of computer hardware and troubleshooting.

- Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, and networking concepts.

- Familiarity with Microsoft 365 applications.

- Basic understanding of Active Directory / user account management.

- Familiarity with IT ticketing/helpdesk systems.

- Basic knowledge of antivirus, endpoint security, and cybersecurity practices.

- Basic understanding of backup, patching, and data-protection practices.

Valuable to Have

- Exposure to remote-support tools.

- Experience with device imaging and deployment.

- Exposure to Microsoft Intune or other UEM/MDM platforms.

- Basic knowledge of VPN troubleshooting.

- Exposure to endpoint protection/EDR solutions.

- Basic knowledge of IT asset-management systems.

- IT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent.

📌 It Administrator (Bengaluru)
🏢 Absolute Composites
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