Job OverviewWe are hiring experienced Customer Service Executives for an international voice-based customer support process in the hospitality and reservations domain.
The role involves assisting international customers with hotel reservations, booking-related enquiries, modifications, cancellations and other stay-related concerns while delivering a high standard of customer service.
Shift Structure & Working HoursTotal Shift Duration: 9 hours per shift (8 productive login hours + 1 hour total break time).
Operational Coverage: 24x7 coverage supporting US time zone customers.
Shift Windows: Rotational schedule covering early morning, evening, and night shifts.
Quarterly WFM Alignment: Every quarter, your Workforce Management (WFM) team will align your shift roster based on campaign requirements. You must log in and adhere strictly to your assigned quarterly roster.
Working Days: 5 working days per week with 2 rotational weekly offs.
Cab & Transportation: 100% both-side point-to-point home pickup and drop cab facility provided across Gurugram and Delhi NCR for all shift windows.
Key ResponsibilitiesHandle customer enquiries over international voice calls.
Assist customers with hotel reservations, booking confirmations and availability-related queries.
Process booking modifications, cancellations and other reservation-related requests.
Resolve customer concerns professionally and provide accurate information.
Assist customers with stay-related queries and service requests.
Maintain a customer-focused approach throughout every interaction.
Follow established quality standards, process guidelines and communication protocols.
Maintain accurate records of customer interactions and resolutions.
Meet defined performance, quality and customer satisfaction targets.
Eligibility CriteriaMinimum 6 months of relevant international voice/BPO experience.
Freshers are not eligible.
Graduates and undergraduates can apply.
Excellent verbal communication skills in English.
Strong listening, comprehension and problem-solving abilities.
Ability to handle international customers professionally.
Basic computer knowledge and familiarity with customer support systems.
Flexibility to work in rotational shifts across US time zone windows.
Shift Allowances: Evening & Night shift allowances as applicable
Selection ProcessThe selection process consists of only 2 interview rounds:
- HR Interview
- Operations Interview
Batch & JoiningUpcoming Batch: December 2026
Candidates who meet the experience and communication requirements are encouraged to apply.
Benefits
- - In-hand salary of ₹29,000/month with timely credits
- Both-side point-to-point office cab facility (Gurugram & Delhi NCR)
- 5 Days working schedule with 2 rotational weekly offs
- Evening & Night shift allowances as per process standards
- Comprehensive medical health insurance & statutory perks (PF, ESIC)
Fast-track 2-round interview selection process (HR + Operations)
📌 International Voice Process (Gurugram)
🏢 HireWave
📍 Gurugram
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