We are looking for dynamic, customer-oriented professionals to join our growing team for an exciting opportunity in the International Voice & Blended Process.
If you have excellent English communication skills, a customer-first approach, and the ability to work in a fast-paced environment, this opportunity is for you!
Role & responsibilities
- Handle inbound and outbound customer interactions for international clients.
- Provide professional customer support through voice, email, and chat channels.
- Understand customer queries, identify concerns, and provide effective resolutions.
- Deliver exceptional customer experiences while maintaining high service standards.
- Manage customer complaints, escalations, and service-related issues efficiently.
- Ensure First Call Resolution (FCR) wherever possible.
- Maintain high Customer Satisfaction (CSAT) scores.
- Demonstrate active listening and effective communication skills.
- Maintain accurate records of customer interactions, queries, and resolutions in CRM systems.
- Adhere to process guidelines, compliance policies, and Standard Operating Procedures (SOPs).
- Achieve daily, weekly, and monthly performance targets.
- Maintain quality, productivity, and schedule adherence standards.
- Coordinate with internal teams for timely resolution of customer concerns.
- Identify opportunities to enhance customer experience and improve service delivery.
- Ensure confidentiality and professionalism while handling sensitive customer information.
Preferred candidate profile
- Excellent verbal and written English communication skills.
- Strong customer service and interpersonal skills.
- Ability to handle international customers professionally.
- Valuable listening, analytical, and problem-solving abilities.
- Comfortable working in rotational shifts.
- Basic computer knowledge and familiarity with MS Office.
- Ability to multitask and work in a target-driven environment.
- Previous experience in international BPO/customer support will be an added advantage.
Perks & Benefits
- Attractive salary package up to 5.5 LPA.
- Fresher salary 18k to 23k in hand
- Experience salary (upto 1 yr) 37k in hand
- Performance-based incentives (as per process policy).
- Lucrative career growth and internal promotion opportunities.
- Professional training and development programs.
- Supportive and employee-friendly work environment.
- Exposure to international clients and global work culture.
- Opportunities to enhance communication and customer management skills.
- Employee engagement activities and recognition programs.
- Learning and development opportunities.
- Long-term career stability and growth opportunities.
To get your interview scheduled contact below Call/ WhatsApp :