Job Title: International Travel Customer Support Executive (Voice / Chat / Email) Noida & Gurgaon

Locations: Noida | Gurgaon (Work from Office)

Experience: 12 years (freshers with excellent English welcome)

Salary: [upto– 35000] per month

Shift: Rotational / US & UK shifts (night shifts)

About the Role

We’re hiring Customer Support Executives for our international process at our Noida and Gurgaon offices.

Key Responsibilities

- Handle inbound and outbound calls, emails, and chats from international customers
- Help customers with orders, bookings, account queries, service requests, changes, cancellations, and refunds
- Resolve customer queries, complaints, and issues professionally and within defined timelines
- Give accurate information about products, services, pricing, policies, and procedures
- Use CRM, ticketing, and internal tools to manage and track customer interactions
- Escalate complex issues to the right team and follow up until they’re resolved
- Upsell and cross-sell relevant products or services where appropriate
- Keep accurate,



up-to-date records of every customer interaction
- Meet KPIs on quality, AHT, CSAT, and first-call resolution
- Follow company guidelines, compliance standards, and data privacy policies

Who Can Apply

- Graduates or undergraduates with excellent spoken and written English
- 1–2 years of experience in international voice/chat/email support
- Neutral accent, valuable listening skills, and a customer-first attitude
- Comfortable working night and rotational shifts
- Basic computer skills and typing speed of 25+ WPM
- Candidates living in or near Noida, Greater Noida, Delhi, Ghaziabad, Gurgaon, or Faridabad preferred

What We Offer

- Competitive salary with attractive monthly performance incentives
- Fast growth path to Team Lead, Quality Analyst, and Trainer roles
- Friendly, professional work environment with rewards and recognition

Venue / Office Locations

- Noida: [Full address], Sector [XX], Noida
- Gurgaon: [Full address], Sector [XX], Gurugram

📌 International Customer Care job in Noida & Gurgaon (Gurugram)
🏢 SMART VISION CONSULTANCY SERVICES
📍 Gurugram