Job highlights

- Bachelor's in Business, Finance, or Computer Science with 2-5 years in finance and expertise in U.S. credit card regulations and credit card lifecycle

- Define and document business processes, analyze quality reports, develop reporting tools, and maintain stakeholder communication

Role & responsibilities

- Define and document customer business functions and processes.

- Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level.

- Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.

- Perform ongoing evaluation of reporting effectiveness and develop recent reports anticipating the client and internal stakeholder needs and driving to self-service capabilities.

- Build strong working relationships with stakeholders and team members through effective communication throughout client life-cycle.

- Maintain departmental standards through exceptional listening and analytical skills.

- Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements,



and levels of system access.

- Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.

Preferred candidate profile

- Bachelors in business management, Finance, Computer Science, or related field, with 2-5 years of experience in finance or related field, or combination of relevant experience and education.

- Strong experience in U.S. credit card regulations (e.g., Truth in Lending Act/Regulation Z, Fair Credit Billing Act, Fair Credit Reporting Act), with the ability to apply them when evaluating customer applications, reports, and automated processes.

- Strong knowledge of the credit card process from origination to charge-off.

- Strong written and verbal communication skills, with the ability to communicate effectively with U.S. stakeholders as well as team members and other audiences.

- Must demonstrate strong analytical skills and ability to translate data into action.

- Strong working knowledge of computer software including Microsoft Office.

📌 Internal Audit Specialist (Hyderabad)
🏢 Careernet
📍 Hyderabad