- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique chance to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and contributing to the overall sales targets while developing your professional skills in a dynamic and inclusive environment.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
- Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
- Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
- Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
- Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
- Contribute to the achievement of monthly sales targets by supporting campaign execution and follow-up activities.
- Assist in preparing reports on sales performance, customer satisfaction, and service metrics for management review.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Support
- Market Research
- Communication Skills
- Data Entry and Record Keeping
- Customer Service
- Product Knowledge in Banking
- Problem-Solving
- Team Collaboration
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles.