- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique prospect to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries, resolving basic issues, and ensuring a positive customer experience.
- Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
- Participate in training sessions to understand the bank’s financial products, services, and compliance requirements.
- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
- Coordinate with various departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
- Assist in organizing and executing customer engagement events and campaigns to enhance brand visibility and customer loyalty.
- Support the preparation of sales reports and performance metrics for review by senior management.
- Ensure adherence to regulatory guidelines and internal policies while handling customer data and transactions.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Customer Service
- Market Research
- Data Entry and Record Keeping
- Communication Skills
- Team Collaboration
- Analytical Thinking
- Event Coordination
- Regulatory Compliance Awareness
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management.
- Strong communication and interpersonal skills with a customer-focused approach.
- Proficiency in MS Office applications and familiarity with CRM software is an advantage.
- Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
- Demonstrated analytical skills and attention to detail.
- Eagerness to learn and adapt in a fast-paced financial services environment.