- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric setting. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions. This internship is designed to develop your professional skills and provide exposure to the operational aspects of a leading small finance bank.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service representatives in addressing client inquiries, resolving issues, and ensuring a positive customer experience.
- Participate in the preparation and delivery of sales presentations and product demonstrations to prospective clients.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
- Collaborate with the marketing team to develop promotional materials and campaigns tailored to target customer segments.
- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service delivery.
- Assist in organizing and coordinating customer engagement events and financial literacy programs.
- Learn and adhere to compliance and regulatory requirements relevant to banking operations and customer data protection.
- Support the team in preparing reports on sales performance, customer satisfaction, and service quality metrics.
- Engage in continuous learning about banking products, financial services, and industry best practices to enhance professional growth.
- Market Research
- Customer Service
- Data Entry and Record Keeping
- Financial Product Knowledge
- Communication Skills
- Team Collaboration
- Regulatory Compliance Awareness
- Analytical Thinking
- Event Coordination
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles.
- Proficiency in MS Office applications, especially Excel and PowerPoint, and familiarity with CRM software is a plus.
- Strong communication and interpersonal skills with a customer-focused approach.
- Ability to work collaboratively in a team environment and manage multiple tasks effectively.
- Demonstrated analytical and problem-solving abilities.
- Eagerness to learn and adapt in a fast-paced financial services environment.