- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and ensuring high-quality service standards, contributing to the bank's mission of financial inclusion and customer satisfaction.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support the customer service team in addressing client inquiries, resolving issues, and providing timely information about banking products and services.
- Participate in the preparation and delivery of sales presentations and product demonstrations to prospective clients.
- Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools and internal databases.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer onboarding processes.
- Analyze customer feedback and market trends to provide insights that help improve sales strategies and service quality.
- Contribute to the development and execution of promotional campaigns and customer engagement initiatives.
- Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
- Support the team in preparing reports on sales performance, customer satisfaction, and service metrics for management review.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Presentation
- Market Research
- Data Entry and Documentation
- Customer Service
- Communication Skills
- Problem-Solving
- Team Collaboration
- Regulatory Compliance Awareness
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of banking products, financial services, and customer relationship management principles.