- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a energetic and customer-centric environment. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
- Participate in the preparation and delivery of presentations and product demonstrations to prospective clients.
- Collaborate with team members to maintain accurate records of customer interactions and sales activities using CRM tools.
- Help in organizing and executing promotional campaigns and events to enhance customer acquisition and retention.
- Analyze customer feedback and market trends to provide insights that support sales strategies and service improvements.
- Contribute to the documentation and reporting of daily sales and service activities to assist senior management in decision-making.
- Learn and adhere to compliance and regulatory guidelines relevant to financial services and customer data protection.
- Support the resolution of customer issues by coordinating with relevant departments to ensure timely and effective solutions.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Market Research
- Communication Skills
- Data Entry and Documentation
- Presentation Skills
- Problem-Solving
- Regulatory Compliance Awareness
- Team Collaboration
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles.