- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited's Sales and Service team as a dynamic intern, gaining hands-on experience in the financial services sector. This role offers a unique opportunity to understand customer engagement, sales strategies, and service delivery within a leading small finance bank. The intern will support the team in driving customer acquisition, enhancing service quality, and contributing to the bank's growth objectives while developing professional skills in a real-world banking environment.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing client inquiries and resolving basic service issues under supervision.
- Collaborate with team members to prepare sales presentations, proposals, and promotional materials tailored to client needs.
- Maintain accurate records of customer interactions,
sales activities, and service requests using the bank's CRM tools.
- Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
- Analyze customer feedback and market trends to provide insights that help improve service delivery and customer satisfaction.
- Coordinate with internal departments to ensure seamless service execution and timely resolution of customer concerns.
- Assist in organizing and executing customer engagement events and campaigns to promote the bank's offerings.
- Support the preparation of regular reports on sales performance and service metrics for management review.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Support
- Market Research
- Communication Skills
- Data Entry and Reporting
- Customer Service
- Team Collaboration
- Presentation Preparation
- Problem-Solving
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles.