- Industry: #Industry#
- Role: #Role#
- Years of experience: #Years of experience#
Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer relationship management, and sales strategies within a dynamic and customer-centric workplace. You will assist in driving customer engagement, learning about financial products, and contributing to the bank's mission of providing inclusive financial solutions to diverse customer segments.Responsibilities:-
- Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
- Support customer service operations by addressing basic customer inquiries and facilitating smooth communication between clients and the bank.
- Collaborate with team members to prepare sales presentations and promotional materials tailored to different customer segments.
- Maintain accurate records of customer interactions, sales activities, and service requests using the bank’s CRM tools.
- Participate in training sessions to understand various banking products, compliance requirements, and sales techniques.
- Analyze customer feedback and assist in preparing reports to improve service delivery and customer satisfaction.
- Support the execution of marketing campaigns and community outreach programs to enhance brand visibility and customer acquisition.
- Assist in coordinating with internal departments to ensure timely resolution of customer issues and service requests.
- Contribute to the development of process improvement initiatives aimed at enhancing operational efficiency within the sales and service teams.
Skill:-
- Lead Generation
- Customer Relationship Management (CRM)
- Financial Product Knowledge
- Sales Support
- Market Research
- Communication Skills
- Data Entry and Record Keeping
- Customer Service
- Report Preparation
- Team Collaboration
Preferred Qualifications:-
- Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
- Basic understanding of financial products, banking operations, and customer service principles is preferred.