Type: Internship for 6 months, then full-time role based on performance.
Stipend: Rs. 20,000/- per month
Other perks: Sponsored lunch, snacks, phone bill.
Location: Full-time at our office in HSR Layout, Bangalore.
Mandatory requirement: Should be fluent in spoken Hindi.
Work hours: Mon - Sat. (Saturday is half day, work from home).
About Labsmart
Labsmart is a cloud-based Laboratory Information Management System (LIMS) that helps pathology laboratories streamline their operations from patient registration and billing to sample processing, report generation, and business analytics. We are on a mission to simplify laboratory management through technology and deliver exceptional customer experiences.
Labsmart is used across India and abroad by over 3,000 laboratories and is rapidly growing.
More than 6,000 users use the application every day to run business operations. Labsmart is an attempt to bring a high-quality affordable solution to small and medium scale laboratories.
Key responsibilities:
- Conduct online product demos for prospective customers.
- Understand customer requirements and recommend suitable solutions.
- Explain product features.
- Guide customers for the initial setup & ensure customers understand key workflows and best practices.
- Collect customer feedback, share feature requests with the Product Team & help improve the overall customer experience.
- Ensure timely resolution of customer queries via phone, WhatsApp, email, and remote sessions.
- Build strong relationships with customers & increase product adoption by educating users about available features.
Note: There is no cold calling or any targets in this role.
What we’re looking for:
- Excellent communication skills in spoken Hindi (MANDATORY), and any other native Indian language is a big plus.
- Strong problem-solving ability.
- Comfortable in speaking with customers over calls and video meetings.
- Keen in learning software products.
- Positive attitude and willingness to learn.
- Ability to multitask and manage customer conversations.
What you can expect:
- Expect mentoring, training and feedback at every step.
- Expect growth across several roles as the startup grows.
- Expect better remuneration as you grow within the organization.
- Culture of stress free and happy work environment.