Designation: Inside Sales Manager

Department: Business Development and Sales

Reporting To: Sales Head

Team Managed: Team Size - 10

Industry: Solar EPC / Rooftop Solar

Qualification & Experience

- Graduate in any discipline.
- Min 5 years of experience in Solar Sales – C&I; preferred.
- Experience in managing sales teams and telecallers.
- Positive knowledge of CRM software, Excel and Google Sheets.
- Strong MIS reporting, analytical, communication and team management skills.
- Solar industry experience preferred.

1. Job Purpose To manage, monitor and control the daily activities of the Sales Consultants and Telecalling Team, ensure proper CRM management, track individual KRA/KPI, monitor sales performance, verify closed deals and ensure timely handover of approved orders for further processing. Deliver individual sales target.

2. Key Roles & Responsibilities

A. Team Management & Daily Monitoring

- Manage and monitor Solar Sales Consultants and Telecallers.
- Track daily attendance, productivity, assigned targets and employee-wise performance.
- Monitor customer visits, meetings, calls, connected calls and total talk time.
- Review daily activities and ensure timely reporting by every team member.
- Identify underperformers and take corrective action through follow-ups and coaching.

B. CRM Management & Reporting

- Ensure 100% lead and activity updates by Sales, BDE and Finance teams in the CRM.
- Monitor all Meta-generated leads and ensure timely lead assignment, contact and follow-ups.
- Track lead status, customer interactions, site visits, quotations, order closures and pending activities.
- Ensure no lead or customer follow-up is missed or left unattended in CRM.
- Monitor CRM data accuracy, activity updates and process compliance across departments.
- Generate and submit daily CRM-based MIS reports covering lead status, team activities, conversions, closures and pending tasks.
- Identify CRM-related delays, gaps and inactive leads and take necessary action.

C. Call Quality & Sales Performance





- Randomly audit recorded calls and monitor sales pitch, communication and customer handling.
- Ensure correct communication regarding solar pricing, subsidy, savings and installation processes.
- Track daily calling performance, talk time and lead conversion.
- Provide feedback and coordinate training to improve sales performance.

D. Closed Deal Verification & Approval

- Verify customer documents, electricity bills, KYC, consumer details and required information.
- Check system capacity, final quotation, pricing, discounts and payment confirmation.
- Ensure all mandatory documents and customer confirmations are available.
- Approve complete and verified deals for further processing.
- Return incomplete or incorrect orders for correction.
- Coordinate with BDE, Finance and Operations teams for smooth order handover.

E. KRA/KPI & Performance Control

- Track individual and team-wise daily, weekly and monthly KRA/KPI.
- Monitor lead-to-visit, visit-to-order and lead-to-order conversion ratios.
- Track cancellations, refunds and poor-quality closures.
- Prepare performance reports and escalate consistent underperformance to management.
- Ensure adherence to company sales SOPs and CRM processes.

3. Key Performance Indicators (KPIs)

1. 100% CRM activity and lead status monitoring.
2. Timely lead assignment and follow-up tracking.
3. Daily employee-wise productivity and CRM MIS reporting.
4. Customer visits, calls and talk-time monitoring.
5. Call quality and sales pitch compliance.
6. 100% verification of mandatory documents before deal approval.
7. Timely closed deal approval and departmental handover.
8. Improvement in sales conversion and reduction in cancellations/refunds.

4. Overall Accountability The Inside Sales Manager will be responsible for ensuring that every lead, every employee activity and every sales closure is properly monitored and updated in CRM. The person must maintain complete visibility of team performance, identify gaps, ensure accountability and take timely corrective action to improve sales productivity and order quality.

📌 Inside Sales Manager- Solar (Noida)
🏢 Koshish Solar
📍 Noida