Job Summary

We are looking for a proactive and detail-oriented Import-Export Coordinator to manage end-to-end shipments of household goods and personal effects (HHG & PE) and ensure smooth coordination with overseas agents, customers, customs brokers, transporters and internal teams.

Key Responsibilities

1. Import Shipment Coordination

- Handle end-to-end import shipments of household goods and personal effects.
- Coordinate with overseas agents for pre-alerts, shipping documents and shipment arrival details.
- Track shipments and monitor vessel arrivals, customs clearance and final delivery.

1. Documentation & Customs Clearance

- Verify and maintain import documents, including:

- Bill of Lading (BL)

- Packing List

- Passport and Visa copies

- Customs clearance documents
- Delivery Order (DO) and other supporting documents.
- Coordinate with CHA and customs authorities for timely clearance.
- Ensure compliance with Indian customs regulations.

1. Customer & Agent Coordination

- Communicate with customers regarding shipment status, documentation and clearance requirements.
- Coordinate with international partners and overseas agents.
- Provide timely shipment updates and resolve customer queries.

1. Delivery & Operations

- Coordinate transportation, warehouse handling and last-mile delivery.
- Arrange surveys, customs examinations and delivery schedules.
- Monitor additional expenses such as detention, demurrage, CFS and storage.




- Ensure timely delivery with minimum operational delays.

1. Billing & MIS

- Coordinate with Finance and Accounts for shipment billing and vendor payments.
- Maintain shipment-wise cost records and operational MIS.
- Ensure timely submission of PODs, invoices and supporting documents.

Required Skills
- Knowledge of international relocation and household goods shipments.
- Understanding of import customs clearance procedures.
- Positive communication and email drafting skills.
- Strong coordination and follow-up abilities.
- Knowledge of MS Excel, ERP and shipment tracking.
- Ability to manage multiple shipments simultaneously.

Qualification & Experience
- Graduate in any discipline.
- 1-5 years of experience in international relocation, freight forwarding or logistics.
- Experience handling HHG and personal effects imports will be preferred.

Key Performance Indicators (KPIs)
- Timely customs clearance and delivery.
- Zero documentation errors.
- Effective control of destination and operational costs.
- Timely customer and overseas agent updates.
- Proper shipment file closure and billing.
- Minimum customer escalations.

Ideal Candidate: A responsible, proactive professional with strong coordination skills and a customer-focused approach, capable of independently managing import relocation shipments from pre-alert to final delivery.

📌 Import and Export Coordinator (Mumbai)
🏢 Agarwal Packers and Movers (APML)
📍 Mumbai