Immediate Openings for System Lead - IT Support @EqualizeRCM, Mysore

Designation: System Lead

Shift : Night Shift(6PM to 3AM)

Work Location: Mysore

Experience: 8 to 10 Years

Role & responsibilities

- Design, configure, maintain and troubleshoot LAN/WAN, Wi-Fi, switching, routing, firewalls and site-to-site/remote-access VPN connectivity across the Mysuru and Coimbatore offices and links to US locations.
- Monitor network performance, capacity and availability; lead root-cause analysis of outages and implement permanent fixes.
- Administer core network services including DNS, DHCP, VLANs, QoS, ISP links and failover, and maintain accurate network diagrams and documentation (Server)
- Act as a senior (L2/L3) escalation point for desktop, laptop, peripheral, printer and end-user software issues.
- Own the endpoint lifecycle: imaging, deployment, OS and application patching, hardware maintenance and repair, asset tracking, refresh and secure disposal.
- Define standard PC builds and preventive maintenance schedules, and manage endpoint tools (e.g., Intune/SCCM, antivirus/EDR) to keep devices secure and compliant.
- Provide documentation, information and professional insight to management to support the development of the IT strategic plan and technology roadmap, including input on capacity planning, hardware refresh cycles and budget needs.
- Prepare cost-benefit analyses, risk assessments, and technology and vendor evaluations with explicit recommendations to support management decision making.
- Define and report IT KPIs and service-level metrics (network uptime, ticket resolution, asset health) and present findings and recommendations to senior management.
- Ensure security of data,



network access and backup systems, and maintain compliance with internal policies and HIPAA, SOC 1 Type II, cybersecurity and IT General Controls requirements.
- Apply ITIL practices for incident, problem, change and service-level management, driving continuous improvement.
- Support Azure and M365 infrastructure as it relates to network connectivity, identity and end-user services.
- Provide technical guidance and knowledge transfer to IT engineers and work with cross-functional teams and vendors on projects and escalations.

Key Skills

- Advanced networking knowledge: TCP/IP, routing and switching, VLANs, firewalls, VPNs, wireless and network monitoring tools
- Expert PC hardware and operating system troubleshooting (Windows 10/11; Linux working knowledge), including imaging and deployment
- M365, Active Directory / Entra ID, Group Policy, Intune/ on-premises service, virtual machines and backup solutions
- Azure cloud infrastructure; exposure to AWS or Google Cloud is a plus
- Cybersecurity fundamentals: endpoint protection, patch and vulnerability management
- ITSM tools and ITIL processes
- Strong analytical skills, with the ability to turn technical data into business recommendations and presentations
- Good knowledge of MS Project, MS Office (Excel, PowerPoint, Visio) and IT ticketing tools
- Strong English language skills, with excellent writing, presentation, interpersonal and communication skills
- U.S. Healthcare industry knowledge is a plus not mandatory
- Capable of working collaboratively across multiple departments
- Able to work in Night shift between 7 PM to 4 AM

Interested please share your resume to [email protected]

Regards

TA Team

📌 Immediate Openings For System Lead - IT Support, EqualizeRCM, Mysore (Mysuru)
🏢 EqualizeRCM Services
📍 Mysuru