Role & responsibilities

- Manage and support IAM platforms including Okta (IdP), 1Password (EPM), Okta Privileged Access (PAM), Lumos (IGA), Keyfactor, DigiCert (PKI) and others

- Support onboarding and implementation of IAM program solutions, including applications, accounts, and credentials across on-prem and cloud environments

- Expand and optimize discovery scans to ensure full coverage across IAM services

- Assist in IAM service migrations, deployments, and project execution, including status reporting and risk tracking

- Perform system patching, maintenance, upgrades, and installation of fix packs for IAM platforms

- Monitor system performance and availability using tools like Splunk, Prometheus, and PagerDuty

- Develop automation scripts and workflows using tools such as Tines to improve operational efficiency

- Collaborate with IT teams and business stakeholders to ensure alignment and resource availability

- Manage, prioritize, and resolve IAM-related tickets using Jira and ServiceNow

- Develop, maintain, and update SOPs and technical documentation in Confluence and other platforms





- Provide L1 support by troubleshooting standard IAM issues, validating incidents, and applying known solutions

- Troubleshoot IAM integrations, instance replication issues, and system-level failures

- Support OS and application patching activities during change windows

- Participate in 24x7 support model, including on-call rotation for weekends and holidays.

What you bring to the team:

- Strong experience in IdP, IAM, PAM, IGA, and PKI technologies

- Hands-on expertise with Okta, AD, and IAM integrations

- Experience with monitoring tools (Splunk, Prometheus) and alerting systems (PagerDuty)

- Familiarity with automation tools (e.g., Tines or similar)

- Solid understanding of ITIL processes (Incident, Problem, Change Management)

- Robust troubleshooting and debugging skills

- Excellent documentation and communication abilities

- Nice to have experience in Scripting/automation experience (Python, PowerShell, etc.)

📌 IAM Support Engineer - Remote ( Rotational Shift) (Bengaluru)
🏢 Mindteck
📍 Bengaluru