Handle international customer calls, emails, and chats to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
- Identify opportunities to upsell/cross-sell relevant products or services based on customers' needs.
- Any Graduate/Post Graduate with relevant experience into International calling can apply.
- Maintain accurate records of all interactions.
- Participate in quality audits to ensure adherence to company standards.
- 2-7 years of experience in an International BPO environment handling International Voice process.
- Ability to work adaptable shifts including rotational shifts as per business requirements.
- Strong communication skills for effective interaction with customers from diverse cultures.
- Proficiency in CSAT analysis and payroll processing systems.