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Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future.

Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

About you and this role

Dow has an exciting opportunity for a Human Resources Continuous Improvement Lead ! This position can be located in Midland , Houston , Terneuzen , Sao Paulo , Mumbai or Shanghai . In this role, you will enable a culture of continuous improvement across HR Service Delivery by establishing the governance, tools, methodologies, reporting, and delivery practices that support improvement initiatives across disciplines.

Working closely with discipline leaders and key stakeholders, you will ensure improvement opportunities are prioritized, managed, measured, and executed consistently while providing visibility into progress, outcomes, resource utilization, and business impact.

You will serve as a strategic enabler by providing project management, change management, performance improvement, and technology frameworks that allow disciplines to successfully identify, execute, and sustain improvements. You will also serve as an influential leader to the Citizen Developer team and be accountable for capacity planning, work prioritization, delivery governance, and capability development.

Additionally, you will act as the operational excellence center of expertise for HR Service Delivery, enabling business-led improvement initiatives through robust governance, methodologies, analytics, project delivery capabilities, and technology enablement.

Responsibilities

- Establish and maintain processes, standards, and governance models that enable consistent improvement, automation, and technology initiatives across HR Service Delivery.

- Serve as an influential leader to the Citizen Developer team, providing oversight for resource planning, work intake, prioritization, capacity management, governance, and delivery execution.

- Manage and monitor the portfolio of HR improvement initiatives, ensuring alignment of resources, priorities, timelines, dependencies, and organizational objectives.

- Develop and maintain continuous improvement frameworks, operating procedures, templates, and best practices that support consistent execution and sustainable results.





- Enable discipline to execute continuous improvement initiatives by providing methodologies, tools, facilitation, governance, and delivery support.

- Facilitate structured problem-solving, project planning, and improvement activities to help teams effectively address operational challenges and opportunities.

- Drive standardization of improvement practices across disciplines, ensuring a common approach to prioritization, measurement, execution, and reporting.

- Evaluate, implement, and govern improvement solutions that enable process optimization, workflow efficiency, operational visibility, and scalable service delivery.

- Maintain governance and standards for improvements delivered through Citizen Development and other continuous improvement channels.

- Support disciplines in assessing and leveraging automation, self-service, reporting, and digital solutions to improve operational effectiveness.

- Define and promote best practices, standards, and tools for project management, change management, continuous improvement, and solution implementation.

- Provide consulting, coaching, and guidance to project teams and discipline leaders on improvement methodologies, project governance, stakeholder engagement, and change adoption.

- Ensure improvement initiatives incorporate appropriate change management practices to support successful adoption and long-term sustainability.

Required Qualifications

- A minimum of a bachelors degree or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.

- A minimum of 4 years of relevant working experience.

- Must be willing and able to work a flexible schedule as needed in order to collaborate during US business hours.

- For U.S.

Applicants:

A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications

- A degree in Business, Human Resources, Engineering, Operations Management, Information Systems, or a related field.

- Experience developing operational KPIs, performance scorecards, executive dashboards, and value-realization reporting.

- Demonstrated experience developing and implementing project management, change management, and process improvement methodologies.

- Experience facilitating governance forums, leadership reviews,



workshops, and structured problem-solving sessions.

- Experience implementing or supporting technology-enabled solutions, automation initiatives, workflow improvements, or digital transformation efforts.

- Experience with process mining, automation, AI-enabled solutions, workflow technologies, or service management platforms.

- Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.

- Significant experience leading continuous improvement, operational excellence, transformation, program management, or service delivery initiatives.

- Experience leading a Citizen Developer program and governing low-code/no-code solutions such as Microsoft Power Platform.

- Experience in HR Service Delivery, Shared Services, Global Business Services (GBS), or customer support environments.

- Certification in Lean, Six Sigma, Agile, Scrum, Project Management (PMP), Prosci Change Management, or comparable methodologies.

Skills

- Analytical Skills: Solid analytical skills with experience using data, metrics, dashboards, and reporting to drive decision-making and operational visibility.

- Influential Leadership: Proven ability to influence stakeholders and drive alignment across diverse teams without direct authority.

- Communication: Excellent communication, facilitation, consulting, and stakeholder management skills.

- Cross-functional Collaboration: Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.

- Strategic Mindset: The ability to develop and execute a long-term HR continuous improvement strategy by aligning process enhancement initiatives with business objectives, workforce priorities, and organizational transformation goals.

- Process Improvement: The ability to identify, analyze, and optimize HR processes through data-driven decision making and cross-functional collaboration to enhance efficiency, employee experience, compliance, and service delivery outcomes.

Additional Notes

Relocation assistance is not available for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: HR Generalist,

Industry Type: Petrochemical / Plastics / Rubber,

Department: Human Resources,

Employment Type: Full Time, Permanent

Role Category: HR Operations

Education

UG: B.B.A. / B.M.S. in Management, Any Graduate

PG: Any Postgraduate read more

Key Skills

Customer supportProject managementAnalyticsProcess improvementConsultingmicrosoftChange managementWorkflowPMPCapacity planning

📌 Human Resources Continuous Improvement Lead (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai