- Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
- Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
- Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding recent hire actions related to emails, NHP and JDs.
- Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
- Provide ongoing communication to HRBPs and the HROC regarding candidate status.
- Research and resolve escalated cases; document actions and escalate to SMEs when appropriate.
- Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.