- Appointment Scheduling: Handle inbound calls to schedule, reschedule, or cancel patient appointments with doctors, diagnostic tests, and procedures.
- Patient Follow-ups: Conduct outbound calls to remind patients of upcoming appointments, preventive check-ups, post-discharge instructions, and follow-up visits.
- Information Support: Provide general information about hospital services, OPD timings, doctor availability, visiting hours, and consultation fees.
- Inquiry Management: Address patient inquiries regarding health packages, diagnostic lab tests, insurance tie-ups, and specialty clinics.
- Feedback Collection: Reach out to patients post-consultation or post-discharge to gather feedback and report concerns to the management.
- Data Entry & CRM Maintenance: Maintain accurate logs of calls, patient information, and status updates in the hospital's Hospital Information System (HIS) or CRM software.